Refund Policy

  In the event that you are not satisfied with the merchandise when you receive it, please send me a email at hayloftwestern@yahoo.com so that I can get you the proper return/exchange information and instructions. Not Doing This Will Cause a Delay in the Return Process For You. After you get your instructions for the return or exchange, It will need be to be returned to us in its original condition for a prompt refund (excluding shipping charges) or exchange.

Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.

  You should insure your package and send it prepaid (unless instructed otherwise)through U.P.S. or U.S. Parcel Post. Enclose a copy of your original receipt. Your order number will need to be included (unless given a specific RA #). Please allow a minimum of 5 - 7 days after our receipt of merchandise for your refund or exchange to be processed.

Any product that is drop shipped from a vendor because it is not in the store stock,may be subject to a 20% restocking fee, depending on the vendor.